Cookies
Last updated 6 November 2026.
This page lists the cookies and other browser storage used by the Pivot website (www.pivotapp.uk), the help centre (help.pivotapp.uk) and the Pivot app (app.pivotapp.uk). Browser storage means values a site keeps in your browser without a cookie. It stays on your device and is not sent to us.
The website
This website sets no cookies and uses no browser storage. It has no analytics or tracking. The font is served from this site, not from a third party.
The help centre
The help centre sets no cookies and has no analytics. It keeps two values in your browser so the pages work as you left them:
| Name | Type | What it does | Lasts |
|---|---|---|---|
starlight-theme | Local storage | Remembers whether you chose light or dark mode. | Until you clear your browser data |
sl-sidebar-state | Session storage | Remembers which sidebar sections you opened and where you scrolled to. | Until you close the tab |
Search runs in your browser and stores nothing.
The Pivot app
The app uses cookies and browser storage for three things: signing you in, remembering your settings, and analytics.
Signing in
Sign-in is handled by Auth0 at auth.pivotapp.uk. These cookies are needed to sign you in and keep you signed in. The app itself keeps your sign-in tokens in memory, not in a cookie or storage, so they go when you close the tab.
| Name | Set by | What it does | Lasts |
|---|---|---|---|
auth0.[client id].is.authenticated and _legacy_auth0.[client id].is.authenticated | app.pivotapp.uk | Notes that you signed in, so the app can restore your session when you come back. | 1 day |
a0.spajs.txs.[client id] | app.pivotapp.uk | Holds the state of a sign-in that is in progress, to protect against forged sign-in requests. Removed when sign-in completes. | 1 day |
auth0 and auth0_compat | auth.pivotapp.uk | Auth0's sign-in session, so you are not asked to sign in again on every visit. | Until you sign out or the session expires |
did and did_compat | auth.pivotapp.uk | Identifies your device to Auth0, to protect sign-in against attacks. | 1 year |
Your settings
The app keeps these in your browser so it loads quickly and remembers how you left it. They hold your own account details and settings and are never sent to anyone else.
| Name | Type | What it does | Lasts |
|---|---|---|---|
cookieconsent_status | Cookie | Remembers that you dismissed the cookie banner. | 1 year |
currentUser, currentUserRefreshedAt | Local storage | A copy of your account details (name, email, brands, roles) so the app opens without waiting, and when it was last refreshed. | Until you sign out |
selectedBrand | Local storage | The brand you last viewed. | Until you sign out |
fmcg-dashboard-theme | Local storage | Light or dark mode and colour choices. | Until you clear your browser data |
fmcg-dashboard-dashboard-mode | Local storage | Which part of the app you were last in. | Until you clear your browser data |
fmcg-dashboard-demo-mode, fmcg-dashboard-demo-previous-brand | Local storage | Whether demo mode is on, and the brand to return to when it is turned off. | Until you clear your browser data |
userPref:[setting] | Local storage | A cached copy of your saved page settings, such as chart options and filters. | Until you clear your browser data |
lastSplashMessage | Local storage | The loading message shown last time, so you do not see the same one twice in a row. | Until you clear your browser data |
retailer-monitoring.periodsByReportType and cached overview data | Local storage | A display setting and a cache of chart data, so pages open faster. | Until you clear your browser data |
postLoginReturnUrl | Session storage | The page you were trying to open, so the app returns you there after sign-in. | Until you close the tab |
Analytics
The app uses Google Analytics 4 to see which pages are used, so that we can improve Pivot. It sends Google the pages you visit, your internal Pivot user ID (not your email address), whether you are a client or staff, and the brand you are viewing. It is not used for advertising. Google Analytics sets its cookies for the whole pivotapp.uk domain, so your browser also sends them to this website and the help centre, which don't read them.
| Name | Set by | What it does | Lasts |
|---|---|---|---|
_ga and _ga_KCJ1MCQ1J5 | Google Analytics, from the app | Lets Google Analytics tell one visitor from another, and one session from the next. | Up to 2 years (about 13 months in Chrome, which caps cookie lifetimes) |
UK law allows cookies that only measure how a service is used, to improve it, without asking first, as long as you can opt out. To opt out, useGoogle's opt-out browser add-on or block cookies for pivotapp.uk. The app works the same either way.
Managing cookies
You can delete or block cookies and browser storage in your browser's settings. If you block the sign-in cookies, you will not be able to use the Pivot app. Blocking the others only means the app forgets your settings between visits.
Questions: finance@wfl.co.uk.